Black Friday Sale - Terms & Conditions
During the sale, all eligible products* will be discounted, prices displayed will be the final sales price.
Offer begins November 10th at 10:00am PT and ends November 28th at 11:59pm PT. All eligible sale items are will be final sale - no returns or exchanges can be made. Cannot be combined with other offers or discount codes. Sale does not apply to previous purchases. Exclusions do apply and can be found below:
* November products are not eligible for a Black Friday discount and therefore will not show a discounted price.
* Pre-orders are not eligible for a Black Friday discount and therefore will not show a discounted price.
Please review our Orders & Shipping policy for shipping information. Please note, during sale periods we do experience a higher volume of inquiries and may be slow to respond. For any additional inquiries please email us at: [email protected].
Our current processing/fulfillment time is 8-12 business days.
Processing:
Due to a higher than normal volume of orders, order processing time is expected to increase and should be taken into account when placing an order and determining possible delivery windows.
Our current processing/fulfillment time is 8-12 business days.
Shipping:
Holiday transit times will increase and should be taken into account when determining possible delivery windows. We have no control over shipping courier transit times. Should you have any questions regarding shipping after you receive your order shipping confirmation email, we HIGHLY recommend reaching out to the courier indicated on your tracking number directly.
We have been informed that tracking updates will not immediately update upon hand-off between our fulfillment center and the courier, so please allow several days (and in some cases, weeks) to update. If your order has been marked as shipped on our end, we can assure you it has left our facilities.
Shipping Charges:
Free shipping will not be available during the span of the sale.
If you are aiming to receive your order before the holidays, we suggest placing the order as soon as possible to avoid the stress of last minute or late deliveries.
Again, we cannot guarantee delivery by a certain date no matter the shipping method chosen at checkout.
Holiday Orders (Domestic):
Based on tracking and shipping delays experienced last year, we recommend placing holiday orders by November 29th.
Holiday Orders (International):
International Priority DDP (duties pre-paid at checkout) suggested cutoff date is November 30th.
International Priority DDU suggested cutoff date is November 21st.
General Product Availability:
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Pre-Ordered Items:
You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.
We want to get you your order ASAP and are doing all that we can! However, due to a high volume of sale orders, order processing delays may occur and we cannot guarantee delivery by a certain date.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at suppor[email protected] if you are having trouble locating the carrier.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page.You can also reach out to us via email at [email protected].
Returned to Sender:In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
Cancellations:
Please contact us ASAP if you would like to cancel your order. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.
Order Changes/Updates:
We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order. If the order has not left our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make.
Please note, we cannot guarantee a cancellation after orders are placed.
We want to get you your order ASAP and are doing all that we can! However, due to the high volume of sale orders, order processing delays may occur and we cannot guarantee delivery by a certain date. Current average customer support response time is 1 to 3 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PT).
So we can better assist you, please include your order number followed with your request.
Examples: